Mail Order
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Order Form
Welcome to the Warrior Trading Limited online shop.
Before placing an order if you have any questions or would like to find out more about the products that are available please contact our Mail Order Department on 023 9277 8609 or by email to info@hmswarrior.org
Ordering
Items may be ordered by post, telephone or fax. Alternatively you may use the Order Form link opposite to place a pre-order by e-mail. We shall then reply giving you the total cost including postage and packing before arranging payment. Please note that no items will be despatched unless payment has been received.
Our postal address is:
Mail Order Department
Warrior Trading Limited
HMS Warrior 1860
Victory Gate
HM Naval Base
Portsmouth
PO1 3QX
Tel: 023 9277 8609 – International: +44 23 9277 8609
Fax:023 9277 6901
e-mail: info@hmswarrior.org
Prices
Prices are valid as at date of ordering. Any subsequent price changes will be confirmed with the customer prior to payment.
Postage & packing
Our P&P prices are very competitive. Rather than have standard charges, we aim to give you a better service by pricing up every delivery separately as every order is a different combination of weight and shape.
Delivery
We will endeavour to despatch your goods within 5 working days. You should expect to receive your goods within 7-10 working days of the date of placing your order.
If goods are out of stock, we will contact you to advise the approximate date of despatch. If you do not wish to proceed with the order, please follow our cancellation terms as set out below.
To Change or Cancel an Order
If you wish to change or cancel an order prior to your goods being despatched please notify us in writing by emailing info@hmswarrior.org or by fax on 023 9277 8601. We cannot accept cancellations by telephone.
We will process the refund within 7 workings days following your written notice of cancellation providing the goods have not been despatched.
Returns and Refund Policy
If you have received damaged or incorrect goods, or if you are in anyway dissatisfied with the goods you receive please notify us within the 7 working day period, in writing by emailing info@hmswarrior.org or by fax on 023 9277 8601 stating the reason for the return.
The goods should be returned to us before we action a refund. We will ask you to return the goods to us within 14 days for a replacement or full refund. We recommend the goods are returned by recorded delivery so that you have proof of postage. We cannot accept responsibility for goods lost in transit. A refund of the delivery costs you have incurred when returning the goods to us, no greater than the original delivery charge, will be given if the item is found defective, incorrectly supplied from the original order or delivered to you in error.
You may also return goods by bringing them, with your order reference number, to HMS Warrior 1860. A refund will be processed within 7 working days.
If cancelling an order, the goods must be returned to us in original perfect condition.